Meeting Point: Dougla’s Column (location Garitsa)
On each trip, there is a trip attendant who ensures the smooth running of the trip and the compliance with the program. The entrance in the coaches is achieved with the demonstration of the electronic ticket printed or on a mobile screen. The company reserves the right to ask the traveler to show and hand other documents of identification, when the company considers it necessary for safety reasons and protection of the other passengers and the interested. Luggages is carried under the client’s full responsibility.
Smoking, drinking and eating is not permitted inside the coach.
The client is expected to have a good behavior that respects the other passengers, driver and trip attendant. Passengers accompanying children are responsible for their good behavior. Unnecessary contentious behavior cannot be accepted. Customers in a state of inebriation, lack of respect to the rest of the customers, the driver and the trip attendant or with a behavior that sets to risk the smooth running of the excursion or the safety of the rest, may not be allowed to enter the bus. Customers who miss the bus and do not participate in the excursion due to delay, negligence or incorrect time due to their own fault are entitled to transfer the activity to a future date if there is availability.
The coach drivers must comply with a strict law regarding the acceptable hours of driving, the scheduled break during long distances and the total hours of driving in 24 hours period. In case with intense traffic jam, roadworks or other force majeure reasons, the drop-off points are subject of modification for the proper compliance of the law.