Any postponement or cancellation of the trip by fault of us is announced to customers via e-mail.
POSTPONEMENT
In case of postponement of the trip to another date, the customer is entitled to a refund or to a re-book for any other date he/she wishes, upon availability.
CANCELLATION
In case of cancellation of the trip, TravelYou is obliged to refund the customer with the full price of the ticket.
COMPLIANCE WITH THE TRIP SCHEDULE
The departure times of the coach mentioned in the schedule can be changed up to one hour before or after the programmed one, due to specific circumstances. This change will be notified to customers via e-mail as soon as the decision of the new departure time is taken. In this case, the customer is not entitled to refund.
The remaining times appearing on the trip schedule are not binding. In case of delays due to external or force majeure factors (traffic jam, roadworks, compulsory road detour, bad weather conditions, etc.), we are not responsible for the in compliance with the trip schedule.